At Abrar Boutique, we are committed to ensuring you are satisfied with your purchase. Please read our return and exchange policy carefully before placing your order.
1. General Policy
Due to the delicate and modest nature of our garments, we do not accept returns or exchanges, except in the case of defective or damaged items.
2. Reporting a Defective or Damaged Item
If you receive a defective or damaged item, please contact us within 48 hours of receiving your order by emailing abrardesignboutique@gmail.com
Include:
• Your order number
• Clear photos showing the defect
• A brief explanation
Our team will review your request and offer an appropriate solution.
3. Returns & Refunds
• Returns must be approved by customer support before shipping the item back.
• The customer is responsible for return shipping costs unless the item is defective.
• We recommend using a tracked shipping service, as we are not liable for lost packages.
• If the item is confirmed to be defective, we will refund shipping up to £4.
4. Order Modifications & Cancellations
• Orders can be modified or canceled within 12 hours if they have not yet been dispatched.
• Once dispatched, no changes or cancellations can be made.
5. Eligibility Criteria for Returns
To be eligible for return (in the case of a defect), the item must be unused, unwashed, and in its original packaging with tags attached.
6. Customer Responsibilities Reminder
Please double-check your shipping address and order details before placing your order. We cannot be held responsible for items sent to incorrect addresses due to customer error.
7. Processing Time for Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5–7 business days, and a credit will automatically be applied to your original payment method.
8. Packaging Expectations
Please ensure all returns are carefully packaged to avoid damage during shipping. Items that arrive damaged due to poor packaging may not qualify for a refund.
9. Shipping Disclaimer
We currently only ship within the UK. Orders placed outside of our delivery zones will be automatically canceled and refunded.